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Warranty conditions - Complaint
Our online store offers the same conditions for the application claims, which are valid at any of our ordinary stone store in accordance with applicable Civil Code. The guarantee is 24 months unless otherwise stated
Claimed goods including all equipment, documents and covering letter with a brief description of defects in goods send to the address of our team with a note * * Returns a short description of the defect. Shipments sent COD will not be accepted.
About the complaint procedure will be informed by email, or phone.
Our goal is to settle the claim to your satisfaction. Upon the occurrence of defects on jewelry is usually a defect in a release (ie, defect repair can be removed without suffering look, function and quality of goods) and the customer is entitled to have the defect properly and timely removed. Our team claimed defect removed without delay and without charge, at the latest within 30 days of filing a complaint. This period is not included in the warranty period.
The warranty does not apply to changes that occurred as a result of wear and defects caused by improper handling of jewelry.
Unrecognized defects:
mechanical damage (accelerator, break, break out the chain link - malformation of jewelry, scratched, scratches visible stones, broken drive with earrings of Improper operation or repair.
Oxidation (blackening), especially for silver jewelry, exceptional even in gold, which is caused due to environmental (chemical fumes, reaction to medicines, perfumes, or changes in body temperature).
Complaint procedure may be initiated only upon presentation of a complete claim goods, purchase receipt (bill) and warranty card
Principles for the proper treatment of Jewelry:
To get the jewel for a long time served, we recommend the following care tips on how to properly handle jewel:
Jewellery with gemstones in principle not to wear in the performance of coarse and heavy work, while washing dishes and laundry (gems, complements, natural pearls and corals tolerate temperature changes, pearls acidic environment (completely soluble in vinegar), then it should be avoided, and Powder environment environment with chemical fumes. rings are particularly susceptible to mechanical damage. Jewellery not to do in the vicinity of a sulfur-containing objects such as objects made of rubber or cardboard. Also, spa baths, which contain sulfur causes a very aggressive oxidation. jewelry should be stored in jewelry boxes or even PVC bags.
The chains cut to avoid a sharp bend, especially when storing chains.
The home conditions may be jewelry (very carefully) cleaned using detergent achievable in drug stores (Auron solution, cleaning wool, silver cleaner). It is important to follow carefully the instructions of the manufacturer of the device. Or by cleaning wipes that are sold in our stores. However, it is best to clean up and repair entrusted to experts. Our team also provides post warranty repairs jewelry
Turnov December 29, 2008